FAQs

How long do orders take?

We generally take 2-5 weekdays to have orders processed/packaged or custom made. Then it’ll take Australia Post or a courier approx 3-8 working days to deliver. Please note Covid has impacted transport times and delays may happen. Please refer to the Australia Post website for estimated delivery times.

Do you have a shop front?

Yes we have a shop open to the public 7 days a week. Location 70 Hammond ave Wagga Wagga. Opening Hours please refer to contact us / opening hours page.  Closed public holidays. As we are a family run small business, on the odd occasion we may, close early or be closed due to family commitments.

What is my product made from?

All our products are made from mild steel.

Are your products Australian made?

Yes, We make all our metal wall art and garden art onsite at our workshop. We are licensed Australian Made.

 

How to look after my product?

Mild steel continues to rust slowly over time, however will last many years as it is. If you’d like to maintain the finish it can be sealed in a product called penetrol. (Can be found in paint preparation isle in hardware stores.)  Penetrol is an clear oil based metal primer/sealer which will coat the surface preventing further rusting or staining of walls, paving or fences.

What finishes are available?

We supply rusted or a raw steel option.

Raw steel is just bare metal which only suits if you’d like to paint or organize powder coating of your new artwork.

Do you ship or post your products?

Yes we ship Australia wide. Please refer to our postage and local pick up page.

Is both sides rusty?

We generally only pre rust one side of our wall art and garden art. Some of our garden art or our 3d pieces are rusted on all sides. The other side will rust naturally with weather over time.

Will the rust colour change?

Below is an image showing colour changes of rust over time. Products will vary in colour when received due to when they were made. Most items will be in the very early stages of rust when you receive them.

Refund Policy

Faulty products

Goods are classed as faulty if they are damaged in transit, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you think a product is faulty please contact us and we will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or if you wish we can provide a replacement.

Change of mind

Sorry we don’t offer a refund for change of mind.

Other

Please contact us if there is any other issues that we can work with you to have resolved.